Welcome to SBCConnect.com.au

SBCConnect.com.au is a website designed to document the platforms connection requirements between the Session Border Controllers into the Microsoft Teams Phone system.

This website is designed to be viewed from https://sbcconnect.com.au and not from GitHub Directly. Certain parts of the website will not render when viewing on the GitHub platform.

Click here for troubleshooting information.

Teams Platform Documentation

Getting Started

• Setting up a new tenant for SBC Connect calling
• Microsoft 365 tenant Data Collection
• Call Flow Checklist
• Teams User Training

User Account Management

• Voice enable a user account
• Remove a number from a user account

Call Queue / Auto Attendant Management

• Creating a Call Queue (CQ)
• Creating an Auto Attendant (AA)
• Creating a Resource Account

Teams Rooms and Collaboration Bars

• Create a meeting room account

Tenant Management

• Adding required domain names to the Microsoft 365 tenant
• Create Anonymous calling policies for outbound caller ID policies
• Change the outbound caller ID
• Create a Call Park policy
• Create a Call Queue
• Configure anonymous user calling policies
• Configure a Calling Policy
• Adding a Holiday Schedule
• Enabled or Disable Call Waiting or Busy on Busy

Teams Device Management

• Known Issues
• Physical Microsoft Teams device management
• Assign a device configuration policy
• Create a new device configuration policy
• Edit a device configuration policy
• Remove a device configuration policy
• Updating a device firmware
• Configuring Yealink EXP50 Expander Panels

Call Restrictions and Call Types

• Explanation of Voice Routing Policies and call types

Licensing

• License Requirements for Microsoft Teams Direct Routing
• License a Phone System Resource Account
• Obtain a free Virtual Phone System License

Cloud Voicemail

• Cloud Voicemail Information

Dedicated SIP Trunks

• Dedicated SIP Trunk Specifications

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Troubleshooting

Network Deployment, Testing and Troubleshooting

• Networking best practises
• Testing the local Network Connection
• Understanding Poor Call Quality

User Provisioning Issues

• Issues and errors when provisioning users

Single User Troubleshooting and Call Quality Issues

• Outbound call issues
• Check a single user’s account for provisioning issues
• Single User Call Quality Issues
• Voicemail Configuration
• General Microsoft Teams client issues
• Call Transfer Issues

Device Troubleshooting and Call Quality Issues

• Desktop phone

Multi-User Troubleshooting and Call Quality Issues

• Teams Poor Call Quality Metric
• Enabled or Disable Call Waiting or Busy on Busy

Platform Troubleshooting and Issues

• Typical call flow SIP Ladder/Messages
  • Inbound AAPT
  • Inbound Access 4
• General platform FAQ

More about the platform

Click Here for key information on how to use the SBC Connect website and how to report errors in the documentation

SBC Connect is proudly hosted on the 5GN Cloud. More information at 5G Network’s website

Needing Support?

Having trouble with the SBC Connect platform? Please contact your phone provider as they have the most up-to-date support material to assist you in getting your calls back-on-track