Explanation of Voice Routing Policies

Voice Routing Policies (VRP) are what tells Microsoft Teams who that user is allowed to call.
For example, if John is assigned an International VRP and Kate is assigned a National VRP, then Kate would be unable to call any international numbers.

VRP’s have been designed to be additive in nature, so a VRP with a higher cost call type will contain all call types below it.
Each VRP contains one or more of the following call types

Custom VRP’s can be created as required. Please reach out to the SBC Connect team for more information.

Call Types

| Call Type | Description | Notes | |——————|————————————————————-|——————————————————————————————–| | AU-National | - All Australian landline numbers
- Emergency Calls | | | AU-Mobile | - All Australian mobiles | | | AU-International | - All international numbers outside of the +61 country code | | | AU-1300 | - Calls to 1300 xxx xxx numbers | | | AU-Service | - Calls to numbers like the time and weather services | CAUTION: These calls can be very expensive and are not recommended to be assigned to users | | AU-Premium | - Calls to 19xxxxxx numbers | CAUTION: These calls can be very expensive and are not recommended to be assigned to users |

Voice Routing Policy Vs Call Type Matrix

| Voice Routing Policy | Call Types Included | Notes | |——————————-|————————————————————————————————-|———————————————| | AU-National | - AU-National
- AU-Mobile | | | AU-National-1300 | - AU-National
- AU-Mobile
- AU-1300 | | | AU-National-1300-Premium | - AU-National
- AU-Mobile
- AU-1300
- AU-Service
- AU-Premium | CAUTION: Includes Premium and Service Calls | | AU-International | - AU-National
- AU-Mobile
- AU-International | | | AU-International-1300 | - AU-National
- AU-Mobile
- AU-1300
- AU-International | | | AU-International-1300-Premium | - AU-National
- AU-Mobile
- AU-1300
- AU-Service
- AU-Premium
- AU-International | CAUTION: Includes Premium and Service Calls |