Teams Client Issues - Local Desktop

One-way audio on a call

1. Check the device settings on the:
   • Local computer; and
   • In the Microsoft Teams client.
2. Check from another device This will isolate the issues to being a platform issue or a Microsoft Teams client issue
3. Log a fault with the SBC Connect platform team

Headset not muting or un-muting a call

1. Ensure any required software is installed onto the desktop PC
   • For Jabra headsets this should be the Jabra Direct software
2. Update the device firmware
   • For Jabra devices
     • Install the Jabra Direct software
       • If using the LINK USB adaptor or a USB cable, update the firmware from within the software
       • Is using a Bluetooth connection, connect the device by a USB cable before trying to update the firmware

No dial pad

1. Check the user is Voice Enabled by:
   • Run the PowerShell script to check user configuration issues; OR
   • Check the the Phone System value is On for the user in the Teams Admin Centre
2. Check the user has a valid Voice routing policy in the Teams Admin Centre and that the selected Voice routing policy has valid PSTN usage records assigned to it