Trouleshooting user provisioning issues

Management object not found for identity {USERNAME}

This is often a fault found when using an on-prem server and syncing Active Directory to Azure Active Directory.
The fault is caused by either:

When setting a number on a Resource Account and you get this error, then you’ll need to:

No dial pad for a voice enabled user

You need to update the following details in the two (2) lines below

Raw PowerShell Code

  # Remove the voice routing policy from the user
  Grant-CsOnlineVoiceRoutingPolicy -Identity {UPN} -PolicyName $Null
  # Add in the 
  Grant-CsOnlineVoiceRoutingPolicy -Identity {UPN} -PolicyName {POLICY_NAME}

SBC-Easy PowerShell Code

⚠ These scripts assume that you’ve already connected to the Skype for Business Online PowerShell Module.
Need to connect? See Connecting to Skype for Business Online PowerShell Module