Getting started deploying SBC Connect to a new Microsoft 365 Tenant - Customer

Overview

This document outlines the process for deploying a new customer to the SBC Connect calling platform.

The high level steps are:

• Obtain the following settings from the SBC Connect platform team
  • Customer Domain Name (DNS)
  • Assigned PSTN number ranges
  • Trunk type
    • Derived Trunk; OR
    • Non-Derived Trunk
  • Port number (non-Derived trunk only)
  • Trunk capacity (non-Derived trunk only)
• Add and Verify the DNS name in the Microsoft 365 tenant
  • Add Domain Name to Tenant
  • Use TXT record verification
  • Verification codes need to get entered by the SBC Connect platform team to the DNS
  • Select add your own DNS records
  • Untick Exchange and Exchange Online Protection
• Activate the domain name for the tenant
  • Add a new user to the tenant with the primary UPN domain being the new domain
  • Assign the user a license that includes Microsoft Teams (Basically any license)
  • Repeat the process and create one user for each domain
  • Name the user Delete1 and Delete2, these only need to be active for 10 mins then can be deleted after the SBC’s are added
• Obtain any required additional licenses for the end users
  • Including
    • Microsoft Phone System; or
    • Microsoft 365 Business Voice (without calling plan)
• Obtain required Microsoft 365 Phone System - Virtual User licenses
  These are free and you can request a minimum of 25 per tenancy
• Make sure the general users are licensed for Teams
• Setup Holidays (if requested)
• Run the required base PowerShell configuration based on the type of trunk deployed
  • Derived Trunk; OR
  • Non-Derived Trunk - New SBC
• Complete user deployment configuration
  • Assign licenses
  • Assign DID
  • Voice Enable User
  • Enable Hosted Voice mailbox

Base (THIS IS JUST A NOTE)

• Dial Plans
• Gateway (non-Derived only)
• Normalization

Requirements