Call Flow Checklist

The below items MUST be tested/completed before leaving site.

Outbound Call Tests

• Check outbound CLI is correct for ALL users.
• Call to local number WITH area code.
• Call to local number WITHOUT area code.
• Call to national number WITH area code.
• Call to national number WITHOUT area code.
• Call to mobile.
• Call to 1300 number.
  • This is dependant on policy assigned to user.
• Call to 1800 number
  • This is dependant on policy assigned to user.
• Call to service number.
  • This is dependant on policy assigned to user.
• Call to international number.
  • This is dependant on policy assigned to user.
• Call to emergency services using the below script.
  • [Hi, This is a test call. Can you please confirm the CLI for this call should be %number%]

Inbound Call Tests

• Test extension dialing for user DIDs.
• Call into auto attendant and test all options.
• Test correct users are receiving calls from call queues.
• Test voicemail if present.

Other Actions

• Firmware Updates on ALL phones must be completed before leaving.
• Teams Client on ALL PCs must be up to date before leaving.