Troubleshooting Issues With Transfering Calls

No Transfer option is displaied for a call

  1. Verify that your Microsoft Teams application is up-to-date
    • Profile Icon (top right) > Check for updates
  2. Confirm that the New meeting experiance is on
    • Profile Icon (top right) > Settings > General > Turn on new meeting experiance
      If you change this setting you’ll need to restart Microsoft Teams, however it’s often best to restart the entire device if you’re troubleshooting a problem
  3. No transfer option will be displayed for calls delivered via a transfer from another user using the transfer to number option
    Please select the transfer option using the Teams audio call menu option as per the screen shot.