Call on Hold / Busy on Busy Status

Microsoft Teams allows 2 different settings for configuring Call on Hold or Busy on Busy settings.

🌐 Microsoft Docs - Set-CsTeamsCallingPolicy
Reference: -BusyOnBusyEnabledType

Setting this parameter lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. Valid options are:

• Enabled
  • With a Direct call direct to the users DID number, the call will be rejected with a busy signal.
  • When a call comes in via a Call Queue, the call will be {NEED TO UPDATE}
• Unanswered
  • With a Direct call direct to the users DID number, the user’s unanswered settings will take effect, such as routing to voicemail or forwarding to another user.
  • When a call comes in via a Call Queue, the call will be {NEED TO UPDATE}
• Disabled
  • Calls will be presented to the user.
  • Also applies if the value is set to UserOverride.

Calling Policy

The name of a Calling Policy within the tenancy can be obtained under the [Microsoft Teams Admin Centre]{https://admin.teams.microsoft.com) under Voice > Calling policies.
These settings apply to a Calling policy withing the tenant and not individual users. For example you may want Call Waiting enabled for all users except the receiptionist.
In this case you would

• Disable the BusyOnBusyEnabledType for the Global policy; then
• Create a new policy with the setting Enabled or Unanswered and assign that new policy to the receptionist users.

Microsoft Teams Admin Centre (GUI)

These settings are able to be updated through the [Microsoft Teams Admin Centre]{https://admin.teams.microsoft.com) under Voice > Calling policies.
Changes may take up to 60 minutes to push out to users

PowerShell

⚠ These scripts assume that you’ve already connected to the Skype for Business Online PowerShell Module.
Need to connect? See Connecting to Skype for Business Online PowerShell Module

Set-CsTeamsCallingPolicy -Identity <PolicyName> -BusyOnBusyEnabledType <Enabled or Unanswered or Disabled>