License Requirements for Microsoft Teams Direct Routing
Applies to: Direct Routing only
User Licenses
🌐 Microsoft: Direct Routing Licensing
🌐 Microsoft Business Voice License Requreiements
Microsoft 365 Business Voice (without calling plan) provides the same features as the Microsoft Phone System add-on, however it includes a provisioning wizard for the 365 portal and was released into the Australian market in JULY 2020. The price of the Business Voice add-on is higher than the Phone System add-on.
Users require a valid license which is available as an add-on or included in:
- Microsoft 365 Business Basic + Microsoft 365 Business Voice (without calling plan) add-on; OR
- Microsoft 365 Business Standard + Microsoft 365 Business Voice (without calling plan) add-on; OR
- Microsoft 365 Business Premium + Microsoft 365 Business Voice (without calling plan) add-on; OR
- Microsoft 365 F1 + Microsoft Phone System add-on; OR
- Microsoft 365 F3 + Microsoft Phone System add-on; OR
- Office 365 F3 + Microsoft Phone System add-on; OR
- Microsoft and Office 365 Enterprise E1, E3 + Microsoft Phone System add-on; OR
- Microsoft and Office 365 Enterprise E5; OR
- Microsoft 365 and Office 365 Education A1, A3 + Microsoft Phone System add-on; OR
- Microsoft 365 and Office 365 Education A5; OR
- Microsoft 365 and Office 365 Government G1, G3 (GCC only) + Microsoft Phone System add-on; OR
- Microsoft 365 and Office 365 Government G5 (GCC only); OR
- Microsoft 365 Nonprofit Business Basic + Microsoft 365 Business Voice (without calling plan) add-on; OR
- Microsoft 365 Nonprofit Business Standard + Microsoft 365 Business Voice (without calling plan) add-on; OR
- Microsoft 365 and Office 365 Nonprofit E1, E3 + Microsoft Phone System add-on; OR
- Microsoft 365 and Office 365 Nonprofit E5.
Other Considerations
- The SBC Connect platform uses Microsoft Direct Routing and not Microsoft Call Packs
Therefore, if looking at documentation on the Microsoft website, please ignore any references to Microsoft Call Packs
Common Voice mailboxes
🌐 Voicemail Setup Reference Voicemails received to a Common Voice Mailboxe are delivered to an Office 365 Group and therefore don’t require a Microsoft Teams license for Voice.
Delivering common voicemails to user or shared mailboxes
However if you forward these emails to a User or Shared Mailbox, then this needs to be done using Microsoft Power Automate and therefore requires a user account with an included Microsoft Power Automate Standard license. These are included in most Office 365 and Microsoft 365 subscriptions. Separate Microsoft Power Automate Per-User or Per-Flow license is not required.
It’s recommended to use a service type account for this instead of an employee incase the use leaves or the account is changed in any way.
The minimum required license for this account is Microsoft 365 Business Basic. No Microsoft 365 Business Voice (without calling plan) is required for this account
Auto Attendants and Call Queues
Auto Attendants and Call Queues that need a DID number assigned to it require a free Microsoft 365 Phone System - Virtual User license.
These can be obtained through the Microsoft Admin Portal
- Navigate to the Microsoft Admin Portal
- https://admin.microsoft.com
- Click Billing > Purchase Services
- Search for and purchase the free Microsoft 365 Phone System - Virtual User license
Every Microsoft 365 tenant that includes a minimum of 1 Microsoft 365 Phone System license is allowed up to 25 free Microsoft 365 Phone System - Virtual User licenses. For every 10 additional phone system licenses purchased, the tenant is eligible for an additonal 1 free Microsoft 365 Phone System - Virtual User license.